FAQ

Ordering

How can I order?
All products can be ordered easily by placing the product in the digital shopping basket. Next, create an account to complete the order. The order will be confirmed by e-mail. If you have not received a message (not even in your spam box), please contact us.

Can I also purchase a product as a gift?
Would you like to purchase a product as a present for someone else? You can! Just fill in his or her address details when ordering.

Until when can I order?
Until when you can order a product can differ per product. Look at the specific page of your chosen product for more information.

Can I cancel my order?
Changed your mind? Until when you can cancel an order can differ per product. Please check the specific page of your chosen product for more information. Cancellation is simple: send us a message via our contact form (including your order number). We will refund the full amount. After delivery, we can unfortunately no longer take back or refund 'fresh products'.

Change address?
Provided the wrong address by mistake? Please contact us to change the delivery address.

Payment

How do I pay?
You make the payment directly when ordering. There are several payment methods available.

Is paying safe?
The payment of an order takes place in a secure internet environment. Others are not able to look into this. Transaction data is sent encrypted via an SSL connection. This can be recognised by the green padlock in the browser.

What are the delivery costs?
The delivery costs may vary per product. Please check the specific page of your chosen product to find the information.

Can I receive an invoice?
For business customers it is possible to receive an invoice. For this we do need a VAT number. The request for an invoice can be made during the order process or by contacting us via our contact form.

Delivery

When will my order be delivered?
When a product is delivered can differ per product. Please check the specific page of your chosen product to find the information.

Can I still change my delivery?
Unfortunately, it is not possible to change your delivery.

What if I'm not at home?
Did you miss the deliverer? Then your order will be offered again the next day.

Can't the deliverer leave the order with the neighbours?
Unfortunately, this is not possible.

I did not receive my order, what now?
You haven't received your order after the 2nd delivery day? Please contact us.

Product information

Do the products contain allergens?
The products may contain allergens. Unfortunately, it is not possible to adjust the contents of the box. For more information on the allergens of the product, we refer you to the specific product page. 

How long do my ingredients stay fresh?
For this information, please refer to the specific product page.

How sustainable are Aramark products?
Sustainability plays a role in everything we do. Aramark's meal boxes make it easy to buy, cook and eat fresh and healthy, and to contribute to your own vitality and a more sustainable world.

Doubts or questions?
Feel free to contact us.